Originally posted by iZady
'An error has occurred'
(WS-37397-9)
Try this:
PS4:
Step 1: Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
Step 2: Once the PlayStation 4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.
Step 3: Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.
Step 4: From the list of options select Rebuild Database and press “X”. Once the process is complete the PS4 will restart.
Step 5: Run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.
PS3:
1. Turn off your PS3.
2. Hold down the power button and wait for your PS3 to turn on and off.
3. Once it has turned off, hold the power button until you hear 2 beeps.
4. When you hear the 2 beeps let go of the power button.
5. Plug in your controller and press the PS button.
6. The Recovery menu should be on your screen now!
Select Rebuild Database for both devices. See if that works.