I have researched error code 80710016 and here is what i have found: ***NOTICE: THERE ARE EXCEPTIONS TO EVERYTHING***
1. It is GTA V specific... Everyone that is receiving this error is playing GTA. Users who are playing COD's or other games have not.
2. I have had people release/renew or reboot router to refresh the I.P. address and this has worked... However it has not for some...
Others have had to create a new account... Some have switched I.P. address, created a new account and STILL could not sign in until they switched their CID!!!
The lesson here is nobody is sure what the hell is going on!!! I have had multipile people contact Sony so here is a copy of some of these conversations "Make up your own mind"
I have more Information on my facebook page:
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Conversation 1:
David: Hello, My name is David how may I assist you today?
Me: Hi
David: Hi.
Me: So my internet company came out today and swapped out my router and after they left i cant sign into psn
Me: I keep getting a error 80710016
Me: I already talked to them they said to contact sony
David: Do not worry let me find out what happened with your account.
David: For documentation purposes and to update your contact information, would you please provide me with your phone number?
Me: ***-***-****
David: Could you do me a favor and try to sign in on this link
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Me:
Me:
David: Yes, Triston.
Me: No ot says access denied
David:
It appears your IP address has been blocked from using our services because we have detected activity that violates the PlayStation(tm)Network Terms of Service and User Agreement (You must login or register to view this content.).
David: Your ISP has been provided with detailed information. Please contact them for further investigation. Once the matter is resolved, your system will automatically be removed from blocking.
Me: It doesn't even show a website or anything to login to
Me: So i need to contact my internet company again i don't understand i hardly play the game and i don't do anything wrong
David: Understood, as I mention above you will need to contact your internet service provider and explain what we mention on the chat.
David: Please let me know, if besides this request you have another one ?
Me: How am i blocked i haven't done anything
David: Your internet service provider can provide you with the further assistance and once they had fix from their side, you will be able to access to the PSN normally.
Me: Ok
David: Besides this matter, is there anything else that I can do for you ?
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