Post: My Experience With the PS4 Blue Pulse of Death!
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01-27-2014, 12:23 AM
#1
Astro-
Pokemon Trainer
I get on the phone and call Sony's customer service and I am greeted with a nice representative. We go through a series of steps that include holding down certain buttons for various increments of time and unplugging this and that. So after about 10 minutes, he declares that it is a problem with the power supply. He gives me a code that I write down and he sends a box over to my house with FedEx Next-Day Shipping. The box comes on Sunday, which surprised me, and it came with a list of instructions on how to put the PS4 in the box and wrap it properly. I send it back using free FedEx Next-Day Shipping and within a week i get a knock on my door with my brand new PS4. They had sent me a brand new PS4 without the retail box and nothing else. I plug it in and its working like a charm.
So to sum all of this up, Sony did an outstanding job with the entire thing besides the fact that I was sent a faulty one to begin with. But I had a great experience with customer service and was sent my PS4 and box with free Next-Day Shipping. I was surprised with the whole thing so much that I felt the need to share and congratulate Sony on the top-notch customer service.
If anyone is having issues with the Blue Light of Death or Blue Pulse of Death, don't be afraid of spending another 400-500 dollars. Simply give Sony a call and all will be sorted out.
The following 2 users say thank you to Astro- for this useful post:
:madsal::laim:[/move]
01-27-2014, 02:27 AM
#3
iTruceFret
[move]From now on, call me DRAGON.[/move]
01-27-2014, 02:49 AM
#4
Oneup
Guest
Originally posted by Astro
So i ordered the PS4 from Amazon after signing up for one of those alert systems where they text you every time it goes on sale. I finally ordered one and it came as expected. So i plugged it in and started downloading the CoD Ghosts digital version. I went out to eat dinner and came back and the PS4 had shut off.. So i turned it back on and nothing would show on the TV screen. So i unplugged all the wires from the TV and PS4 itself to make sure i had everything in correctly. Still nothing would show up.
I get on the phone and call Sony's customer service and I am greeted with a nice representative. We go through a series of steps that include holding down certain buttons for various increments of time and unplugging this and that. So after about 10 minutes, he declares that it is a problem with the power supply. He gives me a code that I write down and he sends a box over to my house with FedEx Next-Day Shipping. The box comes on Sunday, which surprised me, and it came with a list of instructions on how to put the PS4 in the box and wrap it properly. I send it back using free FedEx Next-Day Shipping and within a week i get a knock on my door with my brand new PS4. They had sent me a brand new PS4 without the retail box and nothing else. I plug it in and its working like a charm.
So to sum all of this up, Sony did an outstanding job with the entire thing besides the fact that I was sent a faulty one to begin with. But I had a great experience with customer service and was sent my PS4 and box with free Next-Day Shipping. I was surprised with the whole thing so much that I felt the need to share and congratulate Sony on the top-notch customer service.
If anyone is having issues with the Blue Light of Death or Blue Pulse of Death, don't be afraid of spending another 400-500 dollars. Simply give Sony a call and all will be sorted out.
I get on the phone and call Sony's customer service and I am greeted with a nice representative. We go through a series of steps that include holding down certain buttons for various increments of time and unplugging this and that. So after about 10 minutes, he declares that it is a problem with the power supply. He gives me a code that I write down and he sends a box over to my house with FedEx Next-Day Shipping. The box comes on Sunday, which surprised me, and it came with a list of instructions on how to put the PS4 in the box and wrap it properly. I send it back using free FedEx Next-Day Shipping and within a week i get a knock on my door with my brand new PS4. They had sent me a brand new PS4 without the retail box and nothing else. I plug it in and its working like a charm.
So to sum all of this up, Sony did an outstanding job with the entire thing besides the fact that I was sent a faulty one to begin with. But I had a great experience with customer service and was sent my PS4 and box with free Next-Day Shipping. I was surprised with the whole thing so much that I felt the need to share and congratulate Sony on the top-notch customer service.
If anyone is having issues with the Blue Light of Death or Blue Pulse of Death, don't be afraid of spending another 400-500 dollars. Simply give Sony a call and all will be sorted out.
Not ps4 related but back when my old ps2 shit the bed well after warrenty. They offered to fix it at no cost other then me shipping it to them. Granted it took a few weeks but it was something they weren't required to do.
01-27-2014, 06:14 PM
#7
The following user thanked Hondarydr for this useful post:
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