Originally posted by MrNewbie
They haven't done anything to my account if i hop onto my second acc i can see my rank and stats on the acc i got reset on, im waiting for their reply now they said they havent seen anything like this so its gonna take a little while to figure out what is causing this issue
Choose to reset and then give yourself unlock all & prestige/have someone give you it, then wait to get reset back to what you previous stats were. I had this problem many times when I would switch from ps3->ps4/ps4->ps3.