Recently Amazon fulfilled several pre-orders for the SNES Classic Edition that were made way back before launch. Some of these pre-orders have recently reached the hands of customers, and some of them are reporting that the SNES Classic Edition they have received doesnt come with an AC adapter, though the USB cable is still present.
Its been discovered that the SNES Classic Edition units Amazon has dispatched have a label on the bottom of the box that states it is distributed by Active Boeki K.K.. Active Boeki is the official Nintendo distributor in Southeast Asia and Middle East, so its unclear how and why Amazon is distributing these Asian/Middle East sets in the United States.
Besides the Asian version missing an AC adapter, its also missing the poster that displays all 21 games on the SNES Classic Edition.
This leaves three questions, first off will Nintendo of America honor the warranty for these Active Boeki distributed SNES Classic units, since they are technically speaking, not distributed by Nintendo of America? Second, how did Amazon US get these units that were meant for sale in another region? Were they through Active Boeki or Nintendo of America themselves?
The most important question of all is will the customers request an exchange from Amazon? Since the SNES Classic Edition is advertised as having an AC adapter and special poster in North America, this would mean they have received less than what they have paid for.
Source: You must login or register to view this content.