THREAD: [EU] Maintenance scheduled today Thursday 21st April 2011
  1. 04-21-2011, 08:27 AM
    xLew--'s Avatar
    Former Staff
    xLew--'s Avatar
    Former Staff
    Oct 2009
    Heres the TINY URL below incase you want to share this page with your friends or post anywhere else.
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    I Will Post the Newest Info At the top to stop any confusion.

    Official Update #9

    Source - PS Blog US

    Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.
    We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

    Valued PlayStation Network/Qriocity Customer:

    We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:
    Temporarily turned off PlayStation Network and Qriocity services; Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

    Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

    To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

    U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit [url][/url] or call toll-free (877) 322-8228.

    We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

    Experian: 888-397-3742; [url];[/url] P.O. Box 9532, Allen, TX 75013

    Equifax: 800-525-6285; [url];[/url] P.O. Box 740241, Atlanta, GA 30374-0241

    TransUnion: 800-680-7289; [url];[/url] Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

    You may wish to visit the web site of the U.S. Federal Trade Commission at [url][/url] or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or [url][/url]. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (88Cool Man (aka Tustin) 743-0023; or [url][/url].

    We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

    Sony Computer Entertainment and Sony Network Entertainment

    Official Update #8

    Source - PS Blog EU

    I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time. As we previously noted, this is a time intensive process and we’re working to get them back online quickly. Will keep you updated with information as it becomes available. We once again thank you for your patience.

    Official Update #7
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    PlayStation Blog EU

    Just a polite reminder that @PlayStationEU and @PlayStation are the only official info sources on twitter.

    25 April at 3pm GMT

    Official Update #6

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    PlayStation Blog EU

    We're trying to get an update and ETA of when #PSN will be back online, but we're afraid there is no new info. Will tweet when there is.

    25April at 2pm GMT

    Official Update #5

    Source - Ps Blog EU - 24th April 8:00am

    Latest Update for PSN/Qriocity Services

    We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure.
    Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

    We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

    Official Update #4


    No further update as yet regarding PSN, although it looks like core maintenance is happening, no ETA at this stage

    Friday 22nd at 2pm

    Official Update #3

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    An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.

    User Update #2

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    According to the Playstation Retail Loyalty Site’s official Twitter account, the reason that the Playstation Network is currently offline is something to do with Japan, and Japanese Engineers are working on the problem.

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    More as we get it.

    Official Update #2

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    While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we’re able to get the service completely back up and running. Thank you very much for your patience while we work to resolve this matter. Please stay tuned to this space for more details, and we’ll update you again as soon as we can.
    For further information, please refer to updates on our @PlayStationEU twitter feed.

    User Update #1

    Australia's PSN is down too.'s status:

    Error 503 Service Unavailable

    Service Unavailable

    Guru Meditation:

    XISad Awesome 985656977

    Official Update #1

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    As you are no doubt aware, the current emergency outage is continuing this afternoon and all Sony Online Network services remain unavailable. Our support teams are investigating the cause of the problem, including the possibility of targeted behaviour by an outside party. If the reported Network problems are indeed caused by such acts, we would like to once again thank our customers who have borne the brunt of the attack through interrupted service.

    Our engineers are continuing to work to restore and maintain the services, and we appreciate our customers’ continued support. For further information, please refer to updates on, here on PlayStation.Blog and via our @PlayStationEU twitter feed.

    Official Post

    Currently Maintanance is being carried out on the PlayStation Network. During this period the following services will be affected:

    PlayStation Store
    Account management
    You may find you are having an issue signing in and the error code (80710A06).

    When the maintenance has been completed I will update this thread with more information.

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    My Edit #1

    so SONY are possibly saying that it could of been a attack, that means they will probably roll out another user agreement, which could make running CFW/MFW even more risky, and the consequences even harsher.

    Im glad i went legit.

    My Edit #2

    When PSN comes back online, we will probably have to sign another user agreement about psn, which will probably have harsher penalties for tampering with the network!

    hopefully the servers and PSN will be decent again.

    My Edit #3

    Oh yeah its UK Bank Holiday today, not sure about any other country but i know SONY UK WONT be doing anything today unless they have absolutly nothing else to do at home lol

    maybe thats why they said 1-2 days downtime

    My Edit #4

    To check if PSN is online again click the following link:

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    Look up in the top right hand corner it will say PSN: Online/Offline at the moment its Offline.

    Turning the PSN servers off reminds me of years ago when ps3 came out they'd shut PSN off do some maintenance while the US sleep and EU have morning, then it'll be back on with either a update or a update in the following days to sort out any off the problems we were facing E.G no auto matic sign ins when turning the ps3 on from standby etc.

    so the best bet is not to keep trying to sign in as im sure you all know by now as that wont work, do something else , UK is on FIRE! Go get a tan!!.

    i check hourly for updates and then update here.

    Feel free to discuss in here.
    Last edited by xLew-- ; 04-27-2011 at 10:09 AM.

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  3. 04-26-2011, 09:46 PM
    xLew--'s Avatar
    Former Staff
    xLew--'s Avatar
    Former Staff
    Oct 2009
    Originally Posted by Ben View Post
    Nearly got your star Lewissss Awesome face, and there's no more updates as of yet mate, I will PM you when their is so you can update your thread :y:, and I doubt PSN will even be back this week man :\

    got it now, and yeh thanks, i doubt it too mate LOOOOONG week this is gonna be