Originally posted by GoatThieves
So I tried every step but 2 because I don't have the right tools to perform the step and on step 3 I couldn't rhe hard disk test I could only find memory test, language, and hard drive check. Also step 5, when I turn it and hit f11 non stop nothing happens do you think I should pay hp to fix it?
If the data on the disk isn't important to you , you could always try to just reinstall windows. They are some other steps that would involve doing a repair through command line but you could do more damage if you don't know exactly what you are doing.
If you try to reinstall windows and it can't find the drive (doing a fresh install) it very well may need to be reseated. If you do that and it still isn't being recognized the drive could be dead.