Originally posted by fredpiels
This doesn't make sense. So I can call and say that my hypothetical account was stolen by the legitimate owner. XBL will shut it down for 7 days, but they can't tell that any of the account information, like email, password and even IP address haven't been changed in a very long period of time (assuming the real owner has been keeping this stuff consistent for years).
M$ can't be that stupid, can they?