Ian E: Activision Support reporting for duty!
Ian E: Hi there, how can I help you?
You: Hello,I need some help. My account on ps4 was rest and I went to the rest rank page and it wasn't helping me.
Ian E: I understand, but before we proceed can I ask for some info?
You: Yes you can
Ian E: Thanks, can I have your SEN ID and the game your'e referring to?
You:
You: The game is Ghost
Ian E: Thank for the info, can you give me more details about what happened?
You: Well,The last time I played was about a month or two ago. I got on to play tonight and I said I was rank 1 and everything was rest. But it said I had 8 hours xp left.
You: reset*
Ian E: Oh, I apologize for that inconvenience. Let me do my best to help you out with that.
You: Okay,Take your time.
Ian E: Thanks, can I have 2-3 minutes for me to check your account?
You: Yes you can.
Ian E: Thank you, I'll be right back.
You: Okay.
Ian E: Thank you for patiently waiting.
Ian E: By the way can I also ask what was your rank before your account got reset?
You: it was the final prestige.
Ian E: I'm so sorry to hear that, I hate to be the bearer of bad news, but upon pulling up your account we found out that your account got corrupted.
Ian E: And the only way to fix that is to reset your account.
You: so there is no way to get everything back?
Ian E: Unfortunately no, but here is what I can do. I will ask my colleague of what we can do about it.
You: Okay that sounds better than nothing.
Ian E: Okay, can I ask another minute for us to talk about it?
You: Go ahead.
Ian E: Thanks.
You: Take your time.
Ian E: Thank you for patiently waiting. I have a good news for you Chance.
Ian E: My appeal on your account got approved, and guess what? They agreed on giving you a 10 hours double XP.
Ian E: To help you to at least get back up to your rank as soon as possible.
You: So their no way to get my rank/prestige and gold guns and other items back?
Ian E: I'm afraid so, and I really do apologize for this.
You: okay, well activision has great support but not going to buy the next Call Of Duty. I spent a lot of hours ranking and trying to get gold guns and it is reset.
Ian E: I understand, and I respect your decision. So here is what I can do, since I do feel sorry for what happened to you I'll add up another 5 hours of double Xp on your account.
Ian E: Is that okay with you?
You: I suppose. Even if I have proof of my rank can it not be put back on?
Ian E: I'm so sorry but that is all we can do. Hope you understand.
You: I don't understand how it was corrupted but I guess it's better than nothing. Anything else I could get for my troubles?
Ian E: I'm afraid not, and the double XP that I gave you is a one time courtesy only.
You: Alright thanks,Ian. Have a nice day.
Ian E: Activision Support reporting for duty!
Ian E: Hi there, how can I help you?
You: Hello,I need some help. My account on ps4 was rest and I went to the rest rank page and it wasn't helping me.
Ian E: I understand, but before we proceed can I ask for some info?
You: Yes you can
Ian E: Thanks, can I have your SEN ID and the game your'e referring to?
You:
You: The game is Ghost
Ian E: Thank for the info, can you give me more details about what happened?
You: Well,The last time I played was about a month or two ago. I got on to play tonight and I said I was rank 1 and everything was rest. But it said I had 8 hours xp left.
You: reset*
Ian E: Oh, I apologize for that inconvenience. Let me do my best to help you out with that.
You: Okay,Take your time.
Ian E: Thanks, can I have 2-3 minutes for me to check your account?
You: Yes you can.
Ian E: Thank you, I'll be right back.
You: Okay.
Ian E: Thank you for patiently waiting.
Ian E: By the way can I also ask what was your rank before your account got reset?
You: it was the final prestige.
Ian E: I'm so sorry to hear that, I hate to be the bearer of bad news, but upon pulling up your account we found out that your account got corrupted.
Ian E: And the only way to fix that is to reset your account.
You: so there is no way to get everything back?
Ian E: Unfortunately no, but here is what I can do. I will ask my colleague of what we can do about it.
You: Okay that sounds better than nothing.
Ian E: Okay, can I ask another minute for us to talk about it?
You: Go ahead.
Ian E: Thanks.
You: Take your time.
Ian E: Thank you for patiently waiting. I have a good news for you Chance.
Ian E: My appeal on your account got approved, and guess what? They agreed on giving you a 10 hours double XP.
Ian E: To help you to at least get back up to your rank as soon as possible.
You: So their no way to get my rank/prestige and gold guns and other items back?
Ian E: I'm afraid so, and I really do apologize for this.
You: okay, well activision has great support but not going to buy the next Call Of Duty. I spent a lot of hours ranking and trying to get gold guns and it is reset.
Ian E: I understand, and I respect your decision. So here is what I can do, since I do feel sorry for what happened to you I'll add up another 5 hours of double Xp on your account.
Ian E: Is that okay with you?
You: I suppose. Even if I have proof of my rank can it not be put back on?
Ian E: I'm so sorry but that is all we can do. Hope you understand.
You: I don't understand how it was corrupted but I guess it's better than nothing. Anything else I could get for my troubles?
Ian E: I'm afraid not, and the double XP that I gave you is a one time courtesy only.
You: Alright thanks,Ian. Have a nice day.
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